Medical & Emergency Disclaimer

CheckMate is not a medical service

CheckMate is a consumer wellness and family connection app. It is not:

• a medical device,
• a healthcare provider,
• an emergency response or dispatch system,
• a guaranteed monitoring service, or
• a substitute for professional medical care, advice, diagnosis, or treatment.

Always seek the advice of a qualified healthcare provider with any questions about a medical condition. Never disregard professional medical advice or delay seeking it because of something you read or experienced in CheckMate.

Notifications may fail or be delayed

Reminders, check-in prompts, and alerts depend on factors outside our control. Any of the following can prevent a notification from arriving, or delay it:

• Internet, Wi-Fi, or cellular outages
• Push-notification provider delays (Apple, Google)
• Operating system battery-saver or focus modes
• Device battery depletion or device being powered off
• Permissions revoked at the OS level
• Third-party service disruptions
• Scheduled or unscheduled maintenance

Do not rely solely on the app

CheckMate is intended to complement, not replace, real-world care arrangements. Please maintain other forms of contact and emergency planning with your loved ones, including:

• Phone calls and in-person visits
• Local emergency contacts and neighbors
• Medical alert devices where appropriate
• Professional caregivers or home-health services where appropriate

By using CheckMate you acknowledge

• You understand the limitations described above.
• You will not rely on the app as a primary safety system.
• You accept that CheckMate cannot guarantee that any specific message, reminder, or alert will be sent, delivered, received, or acted upon in time.